Every production incident is a learning opportunity
One of the great things about Java EE production support is the multiple learning opportunities you are exposed to. You may have realized that after each production outage you achieved at least one the following goals:
  • You gained new technical knowledge from a new problem type
  • You increased your knowledge and experience on a known situation
  • You increased your visibility and trust with your operation client
  • You were able to share your existing knowledge with other team members allowing them to succeed and resolve the problem
Please note that it is also normal to face negative experiences from time to time. Again, you will also grow stronger from those and learn from your mistakes.

Recurring problems, incidents or preventive work still offer you opportunities to gather more technical facts, pinpoint the root cause or come up with recommendations to develop a permanent resolution.
The bottom line is that the more incidents you are involved with, the better. It is OK if you are not comfortable yet to take an active role in the incident recovery but please ensure that you are present so you can at least gain experience and knowledge from your other more experienced team members.