Opening for Production Support - Societe Generale - Bangalore
JD:
Job purpose:
The Production analyst has strong analytical skills and good ability to summarize and convey the key messages.
Must be highly autonomous and rigorous in managing usual incident and requests and performing daily monitoring and reporting in accordance with SLA and procedures. He is responsible for new joiners training & enhance skill set for existing production analysts.
With good skills in SQL, UNIX and basic understanding of GBIS products and business processes.
Please do not hesitate to write to me for any further clarity.
Keerthana M
HR RECRUITER
Resource Access Management
Solutions Pvt. Ltd. – RAMSOL PVT LTD
WITS ACUMEN – Exec Search SBU
keerthana.m@ramsolcorp.com, ww
Reach us for any Corporate Information atinfo@ramsol.in
This is Keerthana from RAMSOL. As per discussion, Kindly revert me back with availability on 09.01.2019 (wednesday) for F2F
Notice Peirod : immediate or 30 days
Experience : 7 - 9.5 years
Job Location :
Societe Generale Global Solution Centre Pvt. Ltd.
10th Floor Voyager, ITPB,Whitefield Road,
Bangalore, India - 560 066.
JD:
Job purpose:
The Production analyst has strong analytical skills and good ability to summarize and convey the key messages.
Must be highly autonomous and rigorous in managing usual incident and requests and performing daily monitoring and reporting in accordance with SLA and procedures. He is responsible for new joiners training & enhance skill set for existing production analysts.
With good skills in SQL, UNIX and basic understanding of GBIS products and business processes.
Key responsibilities and accountabilities
1. Quality service and support :
- Ensure a high availability to support and advice our users.
- Management of production issues and requests.
- Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
- Ensure support coverage for users in accordance with APS service coverage agreed on the perimeter.
- Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.
- Ensure an accurate and complete tracking of the activity.
- Use and promote ITEC and PRD tools, processes and standards (Self service, EZ Post Mortem, etc...).
- Perform daily checks and apply recovery and troubleshooting procedures strictly.
- Ensure an accurate and clear communication to users and partners.
1. Quality service and support :
- Ensure a high availability to support and advice our users.
- Management of production issues and requests.
- Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
- Ensure support coverage for users in accordance with APS service coverage agreed on the perimeter.
- Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.
- Ensure an accurate and complete tracking of the activity.
- Use and promote ITEC and PRD tools, processes and standards (Self service, EZ Post Mortem, etc...).
- Perform daily checks and apply recovery and troubleshooting procedures strictly.
- Ensure an accurate and clear communication to users and partners.
2. Coordination and communication :
- Escalate issues and other topics to the right team when needed.
- Maintain a good collaboration with worldwide ITEC teams and partners (Business users, GTS).
- Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS…).
- Ensure a good follow-up and understanding of the new features and functionalities.
3. Adaptability towards DEVOPS
Please do not hesitate to write to me for any further clarity.
Thanks & Regards,
Keerthana M
HR RECRUITER
Resource Access Management
Solutions Pvt. Ltd. – RAMSOL PVT LTD
WITS ACUMEN – Exec Search SBU
keerthana.m@ramsolcorp.com, ww
0 Comments
Post a Comment