Rise to the Challenge
At this point you have acquired a solid knowledge foundation and key troubleshooting skills. You have been involved in many production incidents with good understanding of the root cause and resolution. You understand well your IT production environment and your client is starting to request your presence directly on critical incidents. You are also spending time every week to improve your coding skills and sharing with the Java community…but are you really up to the challenge?

A true hero can be defined by an individual with great capabilities to rise to the challenge and lead the others to victory. Obviously you are not expected to save the world but you can still be the “hero of the day” by rising to the challenge and leading your support team to the resolution of critical production outages.
A true successful and recognized Java EE production support person is not necessarily the strongest technical resource but one who has learned how to properly balance his technical knowledge and client skills along with a strong capability to rise to the challenge and take the lead when faced with difficult situations.
I really hope that these tips can help you in your day to day Java EE production support. Please share your experience and tips on how to improve your Java EE production support skills.