Experience required for the Job: 3 - 8 years
Annual Salary of the Job: 0.00 - 8.00 Lacs
Job Location: Bengaluru/Bangalore

Ganesh.katkar@wns.com

Excellent Opportunity @ WNS Global Services for Sr. Analyst (Unix/Linux Python) in Bangalore Location.

Special Skills 'Computer Language Preferable C++ Preferable platform Unix/Linux Python, SQL and skills like log analysis Scripting Knowledge Analytical'
Job Description ' 
Responsibilities .
Provide second level contact and convey resolutions to customer issues . 
Properly escalate unresolved queries to the next level of support . 
Track, route and redirect problems to correct resources .
 Update customer data and produce activity reports . 
Walk customers through problem solving process . 
Follow up with customers, provide feedback and see problems through to resolution . 
Utilise excellent customer service skills and exceed customers. expectations .
 Ensure proper recording, documentation and closure .
 Recommended procedure modifications or improvements .
 Preserve and grow your knowledge of help desk procedures, products and services' 'Requirements . Proven working experience in providing help desk support . 
Proficiency in English .
 Working knowledge of help desk software, databases and remote control . 
Strong client-facing and communication skills . 
Advanced troubleshooting and multi-tasking skills . 
Customer service orientation . 
BS degree in Information Technology, Computer Science or equivalent or Software Engineer'

About WNS:
WNS is among top 10 BPO company in India. We are a Nasdaq Listed company & with market cap of more than of 1 Billion USD. We closed our revenue at 437 million USD last year & having 34000+ employee strength globally. We provide vertical-led solutions for clients in:
* Travel & Leisure,
* Banking & Financial services,
* Insurance
* Shipping & Logistics
* Utilities, Healthcare
* & DBU - Manufacturing, Telecommunications, Retail & Consumer Packaged Goods
WNS also has a strong horizontal focus with its:
* Finance & Accountin
* Contact Center
* Research & Analytics solutions
* IT - In IT, we have around 4000 professional supporting our BPO Clients & we intent to grow our self into Testing, IMS etc
Locations (Presence in 12 countries including India):
* India (7 Delivery centres in India):
Mumbai-Corporate Office
Pune
Nasik
Gurgaon
Bangalore
Chennai
Vizag
> * Philippines
> * Costa Rica
> * Romania
> * Sri Lanka
> * South Africa
> * China
> * UK
> * USA
> * Poland
> * Singapore
> * Australia
> If this opportunity interests you, kindly revert with your updated resume and the below details. Ones your resume is shortlisted, we shall inform you about the Venue details and the SPOC.
>
> Name:-
> DOB:-
> Skills:-
> Current Company:-
> Current Location:-
> Total yrs Experience:-
> Years of experience:
> Current Designation:-
> Year of Passing:-
> Highest Education:-
> Current CTC :-
> Expected CTC:-
> Notice Period:-


Ganesh Katkar
Assistant Manager - HR
WNS Global Services (P) Ltd | www.wns.com
Weikfield IT-CITI INFOPARK, Survey Nos. 30/3, 31/1, and 2A, Nagar Road Vadgaonsheri, Pune,Maharashtra,411014