Experience required for the Job: 3 - 8 years
Annual Salary of the Job: 0.00 - 8.00 Lacs
Job Location: Bengaluru/Bangalore
Ganesh.katkar@wns.com
Excellent Opportunity @ WNS Global Services for Sr. Analyst (Unix/Linux Python) in Bangalore Location.Special Skills 'Computer Language Preferable C++ Preferable platform Unix/Linux Python, SQL and skills like log analysis Scripting Knowledge Analytical'Job Description 'Responsibilities .Provide second level contact and convey resolutions to customer issues .Properly escalate unresolved queries to the next level of support .Track, route and redirect problems to correct resources .Update customer data and produce activity reports .Walk customers through problem solving process .Follow up with customers, provide feedback and see problems through to resolution .Utilise excellent customer service skills and exceed customers. expectations .Ensure proper recording, documentation and closure .Recommended procedure modifications or improvements .Preserve and grow your knowledge of help desk procedures, products and services' 'Requirements . Proven working experience in providing help desk support .Proficiency in English .Working knowledge of help desk software, databases and remote control .Strong client-facing and communication skills .Advanced troubleshooting and multi-tasking skills .Customer service orientation .BS degree in Information Technology, Computer Science or equivalent or Software Engineer'About WNS:WNS is among top 10 BPO company in India. We are a Nasdaq Listed company & with market cap of more than of 1 Billion USD. We closed our revenue at 437 million USD last year & having 34000+ employee strength globally. We provide vertical-led solutions for clients in:* Travel & Leisure,* Banking & Financial services,* Insurance* Shipping & Logistics* Utilities, Healthcare* & DBU - Manufacturing, Telecommunications, Retail & Consumer Packaged GoodsWNS also has a strong horizontal focus with its:* Finance & Accountin* Contact Center* Research & Analytics solutions* IT - In IT, we have around 4000 professional supporting our BPO Clients & we intent to grow our self into Testing, IMS etcLocations (Presence in 12 countries including India):* India (7 Delivery centres in India):Mumbai-Corporate OfficePuneNasikGurgaonBangaloreChennaiVizag> * Philippines> * Costa Rica> * Romania> * Sri Lanka> * South Africa> * China> * UK> * USA> * Poland> * Singapore> * Australia> If this opportunity interests you, kindly revert with your updated resume and the below details. Ones your resume is shortlisted, we shall inform you about the Venue details and the SPOC.>> Name:-> DOB:-> Skills:-> Current Company:-> Current Location:-> Total yrs Experience:-> Years of experience:> Current Designation:-> Year of Passing:-> Highest Education:-> Current CTC :-> Expected CTC:-> Notice Period:-
Ganesh KatkarAssistant Manager - HRWNS Global Services (P) Ltd | www.wns.comWeikfield IT-CITI INFOPARK, Survey Nos. 30/3, 31/1, and 2A, Nagar Road Vadgaonsheri, Pune,Maharashtra,411014
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