Experience required for the Job: 0 - 4 years
Annual Salary of the Job: 0.00 - 3.50 Lacs
Job Location: Bengaluru/Bangalore

Hi
Position: IT Analyst profile
Location: Bangalore,

Note :- We are looking for Immediate Joiners only.
Rotational Shift
 
Candidates please apply with the below details :

Total Exp:
Rel. Exp:
CTC:
E.CTC:
Notice Period:

Overview: Our Company Profile :-
Trimax Americas is an industry leader in providing quality technology services. Our services are segmented to focus on distinct aspects of technology including: applications, infrastructure, and communications. As a result, we provide a diverse offering that does not sacrifice the specialized technical expertise required to deliver high-performance results, feel free to check us out at trimaxamericas.com.

Need to have:
6 - 36 months swivel support kind of experience 
- Will serve as an interface between the client and internal teams 
- Hands on experience on any of the ITSM Ticketing Tools like ServiceNow, Remedy preferred. 
- Ensures data/information/updates is recorded in the internal/client tool accurately 
- Understand, implement and follow the processes as per the policies 
- Ensure that defined processes and procedures are being followed both in terms of Horizontal and Vertical Escalation 
- Responsible for Day to Day operations as per the activity matrix 
- Work closely with L1 / L1.5 Teams - ITIL process awareness required 
- ITIL Foundation, basics knowledge (certification not required) 
- ITIL Service Operations Knowledge preferred (certification not required)
- Change Management knowledge/understanding - Incident Management knowledge/understanding 
- Event Management/alert monitoring knowledge/understanding will be an added advantage

Immediate Available

Neha Gandhi
Executive- Talent Acquisition
Data Glove IT Solutions Pvt Ltd (a Trimax Americas Company)
Gurgaon, India.
Landline: +91-124-669 0616
Locations: India|Asia Pacific|USA|Europe