What is QMS?
QMS means quality management system. It documents all the needed information and operational controls. It consists of reporting, monitoring, and training to make sure that company delivers the continuous product.
6) What is CAPA?
CAPA is a good manufacturing practice concept, it which product failures are investigated to correct their current occurrence and also prevent similar occurrences in the future.
7) What is Document Control?
Document control is a function of managing and controlling product documentation.
8)  Have you ever faced any issues because of caching?
Yes, sometimes I had faced issues regarding old pages being rendered from cache to the user. In such situation, I clear the cache and then try to investigate the cause. Many times these issues happen because of the comparatively high refresh interval. At that time, it is important to reduce the cache refresh interval.
9) What are the things that you have learned from mistakes as a Production Support Executive?
Here you should come up with something which would not strain your credibility. Describe small mistake made by you in the past and positive lesson learned from that mistake.
10) What skills do you have to be good at production support?
  • Multitasking
  • Analytical and problem-solving skills
  • Outstanding verbal and personal communication
  • Ability to perform under pressure
11) Do you think teamwork is a critical part of the production support job?
No, production support person mostly works alone. However, in some cases, product support specialist can be part of a support team. It always helps to be a good team player.
12) What is the main characteristic which defines you as a successful production support specialist?
It is a combination of both technical expertise and soft skills.