Experience required for the Job: 8 - 14 years
Annual Salary of the Job: 0.00 - 20.00 Lacs

saniya.arjun@powerschool.com

PowerSchool is the #1 leading education technology platform for K-12, serving more than 32 million students, 66 million parents, and 100 million users in over 70 countries around the world. We provide the industry’s first Unified Classroom experience with best -in-class, secure, and compliant online solutions, including registration and school choice, student information systems, learning management and classroom collaboration, assessment, analytics, and special education management. We empower teachers and drive student growth through innovative digital classroom capabilities, and we engage families through real-time communications across any device.

Job Location : Bangalore
Experience 8 to 14 years

Job Purpose:

This position, under the general direction of the manager, supervises employees that provide technical support for our award-winning K-12 software systems. This position ensures that our employees provide world class solutions oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and/or written internet based communication and will respond to the most difficult issues. Additionally, this position will be responsible for the development of employees and driving results. 

Duties and Responsibilities :

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Monitors and drives all performance goals
• Addresses any customer satisfaction issues
• Coaches and develops employees
• Participates in hiring of new team members
• Performs any HR related administrative tasks
• Leads weekly staff meetings, conducts regular employee one-on-one sessions, and annual reviews
• Addresses any performance management issues with employees
• Works with direct reports to understand and prioritize product issues • All other duties as assigned

Qualifications include:
• 5-8 prior experience in a technical support role
• Proficient in Microsoft Office suite
• Salesforce experience required
• Previous CRM experience required
• Excellent attention to detail and time management skills
• Excellent oral and written communication skills
• Excellent customer service and conflict resolution skills
• Superior trouble shooting and analytical skills
• Ability to mentor and coach employees
• Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
• Bachelor’s degree or equivalent experience  
• Ability to maintain positive attitude and foster a collaborative and unified work environment
• Willing to work in Shifts and/or US overlapping hours depending on the project assignments

Kindly share with me your CV at Saniya.Arjun@powerschool.com with the following details,

Notice period
Experience
Current CTC


 

Thanks,
Saniya
8310607283